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Frequently Asked Questions

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Common Questions
How can I contact you?
Do you sell wholesale?
How do I access my downloadable items after checkout?
Do you have a catalog?
Is your site secure?
How can I obtain coupon codes?
Ordering
I did not receive my order
Can I place a fax or mail order?
What do I do if I'm having trouble ordering?
How do I know my order was received?
When can I expect to receive my order?
What happens if an item I ordered is found to be out of stock?
What if I need to make an adjustment to my order?
What payment options are available?
Can you hold an order I have placed so I can combine future purchases into one shipment?
Shopping Cart
How long will items remain in my basket?
Shipping
Shipping Information
Do you ship Internationally?
How much will my shipping charge be?
I just want to order 1 small item, do I need to pay $5.95 in shipping?

My grandmother made me a scrapbook because I was once too young to remember; I am making scrapbooks for my family because one day I may be too old to remember.

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