If you are unhappy with any products you receive from us, you may return them undamaged, within 30 days of the day we shipped them, and we will cheerfully refund your purchase price, in the form of store credit, minus a restocking fee of 15% of the price of the item(s) returned. To qualify for the refund, the product(s) must be returned within 30 days of the original shipment and in the same condition we shipped it. Please repack the products carefully for the return trip to avoid damage in transit. Products that are opened will not be accepted for return.
Regarding Custom Albums
Album Options® custom albums are non-refundable with no exceptions unless they present a manufacturing defect. Once we receive your digital order it is considered purchased. You will be charged $15.00 for any album project submitted by you and not manufactured for whatever reason.
Manufacturing defects do not include and are not limited to: Images submitted by you that do not meet the file size requirements, image coloring expectations, custom files submitted by you that do not meet your expectations in layout and positioning, rare minor manufacturing markings on either pages , album cover, album back and/or spine that are not considered damaged or unavoidable.
Problems, Questions, Suggestions?
If you have any questions regarding our policies or an order, please click here to email us.